Refund & Digital Cancellation Policy
Last Updated: January 1, 2026 • Effective for all orders placed on crochetpinterest.com
All listings on crochetpinterest.com are digital electronic goods (downloadable PDF crochet patterns and stitch charts). Because digital files are delivered irrevocably and instantly to your device upon purchase, they cannot be physically "returned." However, to ensure 100% fair and transparent customer satisfaction, we provide clear buyer protection exceptions detailed below.
1. Standard Digital Goods Policy
Due to the immediate access nature of downloadable intellectual property, purchases that have already been accessed or downloaded are generally non-refundable. Please ensure that you carefully review pattern details, required yarn weight, hook size, and skill level before completing checkout.
Please note: Our patterns are digital PDF instructions, NOT finished physical handmade items.
2. Situations Where a 100% Full Refund is Guaranteed
We honor full refunds in the following specific circumstances to protect our valued makers:
Accidental Duplicate Purchase
If you inadvertently ordered the same pattern twice in separate transactions, email us. We immediately refund 100% of the duplicate charge.
Corrupted / Defective File
If a file fails to open due to a corrupt PDF stream, and our technical support team cannot provide a working replacement within 24 hours.
Zero-Download Cancellation
If requested within 14 days of purchase, provided our server security logs confirm that the unique download link was never used.
3. How Refunds Are Processed & Timeframe
Approved refunds are credited directly back to the original method of payment (Visa, Mastercard, American Express, Apple Pay, Google Pay, or Stripe Link).
- Submission Time: Refund requests are reviewed and initiated within 24 hours of receipt.
- Settlement Time: Depending on your bank or credit card issuer, the refunded funds typically appear on your statement within 3 to 5 business days.
4. Friendly Resolution Before Disputing
If you experience any difficulty accessing your order, misplaced your email receipt, or exceeded your 5-download quota, please contact our support desk before initiating a dispute or chargeback with your bank. We resolve 99.9% of all customer inquiries within hours and can reset download links immediately for free.
How to Submit a Refund or Support Request
Please email our customer support team with the following details:
- Your Order Number (e.g., #WW-10294)
- The email address used during Stripe checkout
- A brief explanation of the issue (e.g., duplicate charge or file opening error)